Shipping policy

Shipping Policy

Last updated: September 16, 2026

Business Details

  • Business Name: Hatitude

  • Business Address: 41A Shoshanat Ha'amakim St., Kadima Zoran, 4282300, Israel

  • Shipment Pickup & Returns Address: 8 HaHadarim St., Kadima Zoran, 4282300, Israel

  • Phone: +972-50-5495051 / +972-52-3871061

  • Email: hatitude.cr@gmail.com

1. Shipping Areas We currently ship within the State of Israel only. We do not ship to areas where delivery services do not operate. International shipping may be offered in the future.

2. Shipping Costs

  • Standard shipping within Israel: 25 NIS per order.

  • The shipping cost is displayed clearly at checkout before payment is completed.

  • Self-pickup is free of charge.

3. Order Processing Time Orders are processed within 1-3 business days from the date payment is approved. Orders placed on Fridays, Saturdays, or public holidays will be processed on the next business day.

4. Delivery Times

  • Estimated delivery: 3-7 business days from the date the order is dispatched.

  • Delivery times are estimates only and may be extended during holidays, sale periods, or due to circumstances beyond our control (weather, carrier delays, emergencies).

  • Delivery is carried out by an external delivery company.

5. Self-Pickup Self-pickup is available from 8 HaHadarim St., Kadima Zoran, Israel, by prior arrangement only. After placing the order, please contact us by phone or WhatsApp at +972-50-5495051 / +972-52-3871061 to schedule a pickup time.

6. Tracking Once the order is dispatched, a shipping confirmation including tracking details will be sent by email and/or SMS, where such details are provided by the delivery company.

7. Incorrect Address or Failed Delivery It is the customer's responsibility to provide accurate and complete delivery details. If a shipment is returned to us due to an incorrect address, or because the customer was unavailable and did not respond to the delivery company's attempts to make contact, an additional shipping fee may be charged for re-delivery.

8. Damaged or Missing Shipments If a shipment arrives damaged, or does not arrive within a reasonable time beyond the stated estimate, please contact us within 48 hours at hatitude.cr@gmail.com or by phone. We will investigate with the delivery company and provide a replacement product or a full refund, at the customer's choice, in accordance with the law.

9. Transfer of Risk Responsibility for the shipment transfers to the customer upon delivery, subject to mandatory consumer protection law.

10. Returns and Cancellations Cancellation of a transaction and the return of products are governed by our Return & Refund Policy, published separately on this website.

11. Contact Us

  • Email: hatitude.cr@gmail.com

  • Phone: +972-50-5495051 / +972-52-3871061

  • Business Address: 41A Shoshanat Ha'amakim St., Kadima Zoran, 4282300, Israel

  • Shipment Pickup & Returns Address: 8 HaHadarim St., Kadima Zoran, 4282300, Israel