Refund policy
Return & Refund Policy
Last updated: September 16, 2026
Business Details
Business Name: Hatitude
Business Address: 41A Shoshanat Ha'amakim St., Kadima Zoran, 4282300, Israel
Returns & Shipment Pickup Address: 8 HaHadarim St., Kadima Zoran, 4282300, Israel
Phone: +972-50-5495051 / +972-52-3871061
Email: hatitude.cr@gmail.com
1. Right of Cancellation Under Law In accordance with the Israeli Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transactions) Regulations:
A purchase made on the website or at a booth may be canceled within 14 days from the date of receiving the product or from the date of receiving the disclosure document - whichever is later.
Customers with disabilities, senior citizens, and new immigrants are entitled to cancel within 4 months, upon presentation of an appropriate certificate.
2. Method of Cancellation The cancellation must be made by notifying us via email at hatitude.cr@gmail.com or by phone at +972-50-5495051 / +972-52-3871061. Please include: full name, order number, product details, and (optional) reason for cancellation.
3. Return Conditions
The product must be returned in its original packaging, new, unused, and undamaged or unsoiled.
A receipt or proof of purchase must be attached.
After the product is received and inspected, a refund or credit will be issued.
4. Refund Method Refunds will be made to the same payment method used for the original transaction, within 14 days from the date the cancellation notice is received. Alternatively, a store credit may be chosen for future purchases.
5. Cancellation and Shipping Fees
For a canceled transaction, the customer will be charged 5% of the transaction amount or 100 NIS - whichever is lower, in accordance with the law.
Shipping costs are non-refundable.
Returning the product to us is the customer's responsibility and expense, unless the defect was caused by Hatitude.
6. Non-Returnable Items The following items cannot be returned:
Products made or customized specifically for the customer.
Products that have been used, opened, or damaged.
Hygiene products and underwear.
7. Exchanges Products may be exchanged for a different size or color (subject to availability) within 14 days. In such cases, the customer will bear the round-trip shipping costs.
8. Defective Products or Wrong Orders If a defective or incorrect product is received, please contact us within 48 hours of receiving the shipment. In this case, Hatitude will cover the cost of return shipping and will provide either a replacement product or a full refund, at the customer's choice.
9. How to Return a Product Products must be returned to: 8 HaHadarim St., Kadima Zoran, 4282300, Israel - by courier or mail, or by pickup/drop-off arranged in advance by phone at +972-50-5495051 / +972-52-3871061.
10. Purchases at Booths The same conditions apply to purchases made at booths, subject to the law. Returns may be made directly at the booth (if active) or by courier/mail to our returns address: 8 HaHadarim St., Kadima Zoran, 4282300, Israel.
11. Contact Information For any questions or requests regarding cancellations and refunds:
Email: hatitude.cr@gmail.com
Phone: +972-50-5495051 / +972-52-3871061
Business Address: 41A Shoshanat Ha'amakim St., Kadima Zoran, 4282300, Israel
Returns & Shipment Pickup Address: 8 HaHadarim St., Kadima Zoran, 4282300, Israel